Shipping T's & C's

Shipping Terms and Conditions

  1. Shipping Destinations: We currently offer shipping services exclusively within the United Kingdom (UK). We do not ship to international destinations.

  2. Processing Time: Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays. We will make every effort to ship your order as quickly as possible.

  3. Shipping Methods: We use reputable courier services for our deliveries within the UK. The specific courier may vary depending on the size and weight of your order.

  4. Shipping Fees: Shipping fees will be calculated at the checkout and are based on the weight and dimensions of the items in your order. You will be able to review the shipping cost before finalizing your purchase.

  5. Delivery Time: Delivery times may vary based on your location within the UK. On average, you can expect your order to arrive within 2-5 business days after it has been shipped. Please note that delivery times may be affected by unforeseen circumstances or events beyond our control.

  6. Order Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery. You can also track your order on our website.

  7. Shipping Address: It is your responsibility to ensure that the shipping address provided during checkout is accurate. We are not responsible for lost or delayed shipments due to incorrect or incomplete address information.

  8. Delivery Issues: If you encounter any issues with your delivery, such as a delayed shipment or damaged items, please contact our customer support team within 7 days of receiving your order. We will work to resolve the issue as quickly as possible.

  9. Missing or Lost Packages: In the rare event that your order is confirmed lost or missing in transit, we will replace the items or issue a refund, at our discretion.

  10. Customs and Duties: Since we only ship within the UK, there are no customs or import duties for our customers.

  11. Shipping Promotions: We may offer shipping promotions from time to time. These promotions will be subject to specific terms and conditions, which will be clearly communicated.

  12. Returns and Refunds: For information on our returns and refund policy, please refer to our separate Returns and Refunds Policy.

  13. Changes to Terms and Conditions: We reserve the right to modify these shipping terms and conditions at any time. Any changes will be posted on our website, and the revised terms will apply to all orders placed after the effective date of the changes.

By placing an order on our Shopify store, you acknowledge and agree to these Shipping Terms and Conditions.

If you have any questions or require further assistance regarding shipping, please don't hesitate to contact our customer support team.